Shipping policy
Last Updated: 11/30/2024
At Backendividends, we strive to ensure your orders are processed and delivered promptly. Please review our shipping policies below for details on processing times and delivery expectations.
1. Processing Times
- Premade Items: Orders for premade items will be processed within 2–3 business days.
- Preordered Items: Preordered items require additional time to prepare. Please allow 2–3 weeks for these orders to be processed. We will keep you updated on the progress of your order throughout the process.
2. Shipping Times
Once your order is processed, shipping times will vary depending on your location and chosen shipping method. Estimated delivery timelines will be provided at checkout.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
4. Order Tracking
After your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.
5. Shipping Delays
While we work to ensure timely deliveries, unexpected delays due to high order volumes, carrier issues, or customs processes may occur. We appreciate your patience and will do our best to keep you informed of any delays.
6. International Shipping
We offer international shipping to select countries. Please note that customs fees, duties, or taxes may apply and are the responsibility of the customer.
7. Contact Us
If you have any questions or concerns about your shipment, please contact us at:
Email: backendividends@gmail.com
Let me know if you'd like to add more details, such as return-to-sender policies or handling lost/damaged packages!